Insurance & Reinsurance Brokers at Lloyd’s
+44 (0) 20 7977 5700

Four good reasons not to panic

There is no need to be concerned about not having confirmation of cover from CSP or about inaccuracies on any issued documents.

Pretty well everyone is worried that insurance companies look for loopholes to avoid paying claims but in today’s heavily regulated environment that really isn’t the case and certainly not with CSP policies.

We find many of our customers are anxious because they haven’t heard from us (although in many cases the email we sent was just missed by the customer) or because someone isn’t named on the documents we sent or a name is misspelt or the customer’s passport has a different name on it.

Truth is, none of the above, is going to make any difference to the validity of the insurance or the customer’s experience if something happens while they are away. And here are some good reasons why.

1. Policies are issued to employers NOT individuals.

The OFFICIAL evidence of insurance is the company held certificate(policy) of insurance. Nothing we issue is of any official value, in fact it says so on it. This is because only employees of the company named on the official certificate are covered and we cannot confirm that you are an employee of the company. Holding a document from us does not prove you are insured, it proves only that at some point in time your company has confirmed to us that you were an employee. That position can change at a moment’s notice without our knowledge.

It is a Financial Conduct Authority (FCA) requirement that the employer make the official certificate of insurance available to employees. This also contains all of the terms and conditions of the cover. Customers who cannot locate the certificate need to contact their HR team. CSP do not issue policies to individuals and have no information about where these are located.

2. The authorities are used to handling company policies

It is normal for policies issued to companies to not have employee names on them. Customers travelling to CUBA or making an application for a VISA should produce the certificate (policy) from their employer (the OFFICIAL document). The authorities will generally accept this. If they request anything further then this will have to come from your employer in the form of a letter that you are employed by them and covered by their policy. We cannot issue this since we are not the employer and do not have real time information about your employment status.

Incidentally, all of our policies offered to flexible benefits companies have so far proved to be acceptable in Cuba. We have no reason to believe they will be rejected.

3. Other than for CUBA and VISA requirements (see 2 above) Travel insurance is optional

You will not be required to produce evidence of insurance in any other situation. For that reason spelling errors, differences between the documents and your passport and omitted persons do not need to be of concern. The only things you need are the emergency contact numbers and your certificate number both of which are on the heading of the schedule in the certificate your company holds.

4. In the event of a medical emergency customers will NOT need any proof of insurance

The Medical authorities in all countries aren’t going to give expensive medical treatment on the back of a piece of paper anyone could have prepared for themselves. Customers can be absolutely certain that doctors. clinics, hospitals etc. will require either that customers pay bills themselves (and reclaim it from insurance later) or will insist on a separate guarantee of payment directly from the insurance company. If you have a medical emergency situation please contact the 24 hour assistance company who will ensure that you get all the help you need.


Customers who don’t want to pay the bill themselves MUST contact the 24 hour emergency service whose number is on the schedule in the insurance certificate (policy). The telephone number and common certificate (policy) numbers are in the schedule.

So in summary, all customers need is confidence that they have made the right choices in the first place (whether to cover just themselves or other family members, which geographical area to cover for, whether to include winter sports cover) and the policy wording both of which they can easily get from their employer; indeed most employers give the employee access to both all of the time.