Complaints

We take all complaints seriously. If you wish to register a complaint about our service, then please contact The Complaints Department, either:

• In writing at: Crispin Speers & Partners Limited, St Clare House, 30-33 Minories, London. EC3N 1PE
• By telephone: (020) 7977 5700 Mon – Fri 9:00am – 5:00pm
• By email: cspcomplaints@cspinsurance.com

If your business is placed at Lloyd’s and you are not satisfied with the outcome you can refer matters to the Complaints Department at Lloyd’s. Details are on the Lloyd’s website www.lloyds.com. Telephone 020 7327 5693 or by email to complaints@lloyds.com.

We will acknowledge your complaint within 5 days.

If we are unable to settle your complaint with us, you may, if eligible, refer it to the Financial Ombudsman Service either:

In writing at: The Financial Ombudsman Service, Exchange Tower, London E14 9SR, or via www.fos.org.uk, or by telephone on 0800 0234 567 or 0300 1239 123.

If you are a consumer, as defined by your local regulator, and you are domiciled in the EU you may be able to submit a compliant via the EU ODR (online dispute resolution) platform. This allows consumers to submit complaints to a trader based in their or another EU member state.

Claims

If you have suffered a loss or need to discuss a possible claim; please call CSP on (020) 7977 5700 Mon – Fri 9:00am – 5:00pm