How do I protect my holiday arrangements from financial failure or if the airline stops trading?
The Travel industry recognises that protecting customer money and ensuring that customers receive services and holidays for which they have paid, is a matter of major importance to those who book travel. It therefore operates a number of schemes to ensure that its customers are not left out of pocket when an airline, operator or agent fails. You should contact your organiser or the company direct to find out what protection they have given you. Package holidays booked through those who hold an Air Tour Organisers Licence (ATOL) should be covered and you can contact the Civil Aviation Authority (www.caa.co.uk).