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My item was stolen/lost whilst still under warranty. Will my new item still be under warranty?

3 November 2020

The loss of the original item brings the warranty to an end and the replacement you secure from this insurance, whilst fully operational and in good condition, may not carry…
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What Gadgets does the insurance cover?

3 November 2020

The insurance contains a list of gadgets that are automatically covered. This includes, but is not limited to, iphones, ipads, bluetooth headsets, laptop computers, games consoles and a number of…
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What constitutes ‘proof of purchase’?

3 November 2020

The original receipt from the retailer or contract provider is a pre-requisite to the right to claim and that requirement will not be waived.You must be able to…
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Are my items covered abroad?

3 November 2020

CSP Gadget insurance operates worldwide. There are of course the usual requirements about looking after your property, securing appropriate reports in the event of an insured incident and providing documentation…
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How do I get a copy of the policy?

3 November 2020

This is your employers' insurance and the full certificate (policy) wording has been given to them. They are required by the Financial Conduct Authority (FCA) to make this available to…
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Is my phablet covered?

3 November 2020

A phablet has full phone functionality, whereas a tablet does not. Due to this distinction it would therefore fall adequately within the mobile telephone/smartphone definition and is covered…
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Can you insure my older gadgets?

3 November 2020

Items other than laptops must be under 3 years old when you first insure them under our gadget insurance. Laptops must be under 18 months old. Provided however that you…
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Why am I being referred to another company to handle my claim?

3 November 2020

The insurance is arranged by Crispin Speers & Partners but is, in fact, a contract between your employer and certain underwriters at Lloyd's of London under which you, as…
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Where is the privacy notice for the gadget insurance

3 November 2020

Following the merger of Amtrust at Lloyd’s and Canopius, clients enquiring into the privacy policy for CSP gadget insurance will be redirected to the Canopius website. That privacy notice…
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How do I get my travel documents?

3 November 2020

The insurance has been arranged with your employer who has a responsibility to make this available to you. We recommend you contact your HR department…
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